top of page

Shipping & Delivery Policy

Last updated: 24.02.26

This Shipping & Delivery Policy explains how delivery is handled for services and/or physical products provided by Kristynadlouha Dev. ("Company", "we", "us", or "our").

Company details: Kristynadlouha Dev., Adenauerallee 54, Hamburg, 20097, Germany

This Policy is intended to comply with applicable consumer protection laws of the European Union and the United Kingdom.

1. Scope of This Policy

This Policy applies to:

  • Digital services (including website development and related services)

  • Physical goods (where applicable)

Specific delivery terms may be agreed separately in writing and will prevail in case of conflict.

2. Delivery of Digital Services (Website Development)

2.1 Nature of the Service

Website development services are provided digitally and do not involve physical shipment.

2.2 Delivery Method

Delivery is completed by one or more of the following methods:

  • Providing access to the website, source code, or files

  • Deployment to a hosting environment

  • Delivery via email or secure online transfer

2.3 Delivery Timeframe

  • Delivery timelines are agreed individually with the customer

  • If no specific timeframe is agreed, services will be delivered within a reasonable time as required by law

2.4 Delays

If a delay occurs, we will inform you without undue delay and provide an updated delivery estimate.

3. Delivery of Physical Goods (If Applicable)

3.1 Shipping Regions

We ship physical goods to the European Union and the United Kingdom unless stated otherwise.

3.2 Shipping Methods

Shipping is carried out using reputable third-party carriers. Shipping method and costs are displayed at checkout or agreed separately.

3.3 Shipping Costs

  • Shipping costs are shown before order confirmation

  • Any applicable taxes or duties are handled in accordance with local laws

3.4 Estimated Delivery Times

Estimated delivery times are provided at checkout or order confirmation. These are estimates and not guaranteed delivery dates.

4. Risk and Ownership (Physical Goods)

Ownership of physical goods passes to you upon full payment.

The risk of loss or damage passes to you upon delivery of the goods to the address provided, in accordance with applicable consumer law.

5. Failed or Delayed Delivery

5.1 Failed Delivery Attempts

If delivery fails due to incorrect address details or unavailability, we may contact you to arrange re-delivery. Additional costs may apply where permitted by law.

5.2 Significant Delays

If delivery is significantly delayed, you may have the right to:

  • Set an additional reasonable delivery period, or

  • Cancel the contract and receive a refund

6. Right of Withdrawal (EU & UK Consumers)

6.1 Digital Services

For digital services, the right of withdrawal may be lost once performance has begun with your prior express consent and acknowledgment, as permitted by law.

6.2 Physical Goods

You have the right to withdraw from the purchase of physical goods within 14 days of receiving the goods, without giving any reason, subject to legal exceptions.

7. Incorrect, Damaged, or Missing Items (Physical Goods)

If you receive incorrect, damaged, or incomplete goods, you must notify us without undue delay.

We will arrange a replacement, repair, or refund in accordance with applicable consumer law.

8. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, strikes, or transport disruptions.

9. Contact Information

If you have questions regarding shipping or delivery, contact us at:

Email: kristynadlouha@outlook.de
Address: Adenauerallee 54, Hamburg 20097, Germany

Legal Disclaimer

This Shipping & Delivery Policy is provided for general informational purposes and does not constitute legal advice. You should consult a qualified legal professional to ensure compliance with your specific business model and jurisdictions.

bottom of page